MULTIPLE LOCATIONS – locations are independent and options may vary
1431 Som Center Road
Mayfield Heights, OH 44124
440-684-1825
13950 Cedar Rd.
University Heights, OH 44118
216-321-1075
6025 Kruse Drive
Solon, OH 44139
440-349-3447
19340 Detroit Road
Rocky River, OH 44116
440-333-3529
168 Market St.
Westlake, OH 44145
440-808-1082
3265 West Market Street
Fairlawn, OH 44333
330-835-4076
And elsewhere.
TO NOTE: Not all First Watch locations are providing the same options as the restaurants are franchised. Please call ahead for details your benefit.
My aunt always taught me not to go on my first impression … always try something twice, so I returned to the First Watch in Cuyahoga Falls. I had a wonderful waitress named Stacey. She understood how serious it was to keep away from gluten as well as cross-contamination. Ordered an omelet and was just fine. I’ve since learned that it’s good to get to know a few people that work at the restaurant if you’re going to frequent it. I’ve been back many times since my first visit, but always ask for the same people to handle my food. If you visit this location, ask for Stacey or Jen as your waitress, or for Cooper (the manager) to make your food. They all know me now and I feel completely safe with them.
Thanks for your thoughtful comments and for sharing on First watch!
Visited the First Watch in Macedonia recently. The experience could not have been worse. The restaurant, while decorated beautifully, is NOT friendly to people with celiac disease. I’ve been gluten-free for many years so I am well-aware of the right words to use to get good results. This chain does not have a GF menu and the manager told me rather curtly to go to their website to look up available info (what if I didn’t have a smartphone?). The allergen menu itself is poor. Jus about everything said CONTAINS WHEAT (even all of the omelets and salads which should be free of it). The chain took the lazy way out by saying “contains wheat” because there is toast served with a dish instead of saying “gluten-free except for the toast” or some such language. The server, while nice, knew little about the way the food was prepared but was helpful to run back to the kitchen and check a few things. I will never return to a First Watch as they clearly don’t care about business from those of us with special dietary needs.
John, Thanks for sharing your experience with First Watch.
Hi John,
Sorry about your experience at Macedonia. If you see my May 8 comment above, Cooper was always good with my Celiac requirements. He’s now the manager at the Macedonia location, so it may be worth trying again. I’m sure he’s taught his staff there about people with gluten issues.
Went to the location in Cuyahoga Falls about 2 months ago … first time at a First Watch. Told my waitress about my Celiac requirements. They clearly mark ‘Gluten’ on your order ticket, which is nice. It all seemed very safe, but I ended up sick the rest of the day. All I can figure is either cross-contamination or something unusual in their potatoes. I haven’t been back.
Thank you for sharing Linda! We are sorry to hear that you were sickened after dining at First Watch. We would like to
invite you to attend our next dinner out meeting which is scheduled for this Wed. evening, Jan. 11, 2017 at Bomba Tacos
in Rocky River. The kinds of situations that you just encountered are just some of the things we discuss and share in order
to increase our abilities to dine out and be safe!
TO NOTE: Not all First Watch locations are providing the same options as the restaurants are franchised. Please call ahead for details for your benefit.